Retail Team Lead
Reports to: Floor Manager | Full-Time | Benefits Eligible | On-Site
About the Role
Cedar Creek Gallery has spent nearly six decades celebrating handmade work, supporting artists, and fostering meaningful connections between craft, community, and everyday life. We believe thoughtful retail can be both inspiring and personal — a place where creativity, authenticity, and hospitality come together.
We’re looking for a Retail Team Lead who shares that spirit. Working closely with the Floor Manager, you’ll help guide daily operations, support team members, and ensure the gallery remains a welcoming, engaging environment for customers, artists, and staff alike. This is a hands-on leadership role that blends customer experience, merchandising, operations, and team development.
Core Responsibilities
Customer Experience and Gallery Culture
- Create a warm, welcoming environment grounded in hospitality and creativity.
- Share knowledge and enthusiasm for fine craft in an approachable way.
- Remain attentive to customer needs while ensuring efficient gallery operations.
- Build lasting relationships with customers, artists, and the surrounding community.
Operations and Sales Support
- Partner with the Floor Manager to keep daily retail operations running smoothly.
- Help achieve sales goals while maintaining a relationship-centered, service-first approach.
- Support opening/closing procedures, merchandising, inventory flow, and store organization.
- Assist with sales tracking, staffing coordination, and operational improvements.
- Ensure consistent adherence to gallery procedures and practices.
- Contribute to systems and workflows that strengthen daily operations.
Team Leadership
- Provide day-to-day leadership, encouragement, and mentorship.
- Foster collaboration, mutual respect, and positive team morale.
- Assist with onboarding, training, and staff development.
- Step into a leadership role when the Floor Manager is unavailable.
Merchandising and Presentation
- Maintain visually engaging displays that highlight the individuality of handmade work.
- Facilitate the end-to-end inventory lifecycle, including the receipt, unboxing, and pricing of merchandise.
- Support events, exhibitions, special projects, and seasonal merchandising updates.
- Help keep the gallery organized, fresh, and aligned with our vision.
Experience and Qualifications
- Retail or customer-facing experience required.
- Leadership or mentoring experience preferred.
- Gallery, specialty retail, hospitality, or creative-sector experience valued.
- Familiarity with Microsoft Office, email, and social media tools is necessary.
- Bachelor’s degree or equivalent experience preferred.
Physical and Scheduling Requirements
- Ability to stand or walk most of the workday.
- Ability to lift up to 50 pounds and assist with displays.
- Availability to work weekends and holidays.
Compensation and Benefits
- Salary range: $36,000–$43,000 (DOE)
- Full-time, exempt, year-round position
- IRA retirement plan with company match
- Monthly healthcare stipend
- Paid vacation, holidays, and sick time
- Employee discount on gallery merchandise
- Creative, collaborative work environment with opportunities for growth
To Apply
- Please send resume, cover letter, and references to resume@cedarcreekgallery.com.
- No phone calls, please.
- Applications are reviewed on a rolling basis.